Shipping Policy

At WISKERCHEN CANDLES LLC, we understand the importance of timely delivery and strive to provide you with a seamless shipping experience. Our shipping policy ensures that your orders are processed and dispatched within a specified timeframe, allowing you to receive your products in a timely manner. Please read the following information regarding our shipping policy, especially for personalized candles.

General Shipping Timeframe:

For most standard orders, we offer a fast and efficient shipping service that guarantees delivery within 2 business days. This means that once your order is confirmed and payment is received, we will process and dispatch your items within two business days. The shipping timeframe excludes weekends and public holidays.

Personalized Candle Orders:

Please note that personalized candle orders may require additional time for processing and shipment. As these candles are specially crafted and customized according to your preferences, their production time may vary based on the size of the order. We strive to complete and ship out personalized candle orders as quickly as possible, but please allow for extra processing time.

To ensure that your personalized candles meet our high-quality standards, please allow an additional 2-3 business days for processing and preparation. Large or bulk orders may require even more time. We value your patience and assure you that we are working diligently to create the perfect personalized candles for you.

Shipping Methods:

We partner with trusted shipping carriers to provide reliable and secure delivery services. The choice of shipping carrier will depend on various factors such as your location, the size of the order, and any additional shipping preferences you may have selected during the checkout process. Rest assured, we will select the most appropriate shipping method to ensure that your order reaches you in a timely and secure manner.

Tracking Your Order:

Once your order is dispatched, we will provide you with a tracking number via email or through your account on our website. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date. Please note that tracking information may take up to 24 hours to become available after your order has been shipped.

Shipping Charges:

Shipping charges are calculated based on the weight and dimensions of the items in your order, as well as the shipping destination. The shipping cost will be displayed during the checkout process, allowing you to review and confirm the total cost before making your payment. Please note that additional fees, such as customs duties or taxes, may apply for international shipments and are the responsibility of the customer.

Order Confirmation and Updates:

Upon placing an order, you will receive an order confirmation email containing the details of your purchase. If there are any changes or updates to your order, such as delays or issues with availability, our customer support team will promptly notify you via email or phone.

Shipping Restrictions:

We strive to serve customers worldwide; however, there may be certain locations or countries where shipping restrictions apply. If we are unable to ship to your desired destination, we will inform you during the checkout process or promptly after receiving your order.

If you have any further questions or require assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to provide you with a delightful shopping experience and ensure that your orders reach you in a timely and satisfactory manner.